I don’t normally leave negative reviews, but after everything that has happened, I feel compelled to share my experience. This entire situation has left a very bitter taste in my mouth.
Several months ago I gave notice that I would be ending my agreement with King Kong. Before my final payment was due, I received an email from their accounts team confirming that the next payment would be my **6th and final payment**. Based on that written confirmation, I had every reason to believe my account would be closed from a billing perspective.
To my surprise, King Kong later charged my credit card **another $4,400**. This was completely unexpected and contrary to what their own accounts department had confirmed in writing.
When I contacted them, my account manager apologised and admitted that they had made a mistake with the dates. I was told that a refund request had been submitted. At that point I assumed the issue would be resolved quickly. If a company can charge a customer’s card immediately, I expected that an acknowledged billing error would be corrected with the same level of urgency.
Unfortunately, that hasn’t been my experience.
Since then, I have had to repeatedly follow up asking for updates. Rather than receiving confirmation that my refund had actually been processed, I have received vague responses about an “internal review process” and references to banking timeframes. At no point has anyone provided me with evidence that the refund has actually been issued, a transaction reference, or a firm date for when my money would be returned.
To make matters worse, because I needed the funds urgently, I even supplied my BSB and account number and requested that King Kong simply transfer the money back via EFT instead of making me wait for a credit card refund. Even that request has effectively been ignored.
What has disappointed me most isn’t that a mistake was made. Every business makes mistakes, including mine. The real test of a company is how it responds when those mistakes occur.
Instead of taking ownership and fixing the problem immediately, I have found myself having to chase, follow up, explain the situation multiple times and essentially beg for my own money to be returned—even after King Kong acknowledged that the charge was their error.
As a business owner myself, I know how important cash flow is. That $4,400 isn’t just a number on a statement. It represents money that was allocated for business expenses. Because those funds have been tied up due to King Kong’s mistake, I have had to source funds elsewhere while I continue waiting for a refund that should never have required this much effort.
Another frustrating aspect has been the inability to speak with someone who can actually resolve the issue. It has felt impossible to get hold of anyone with authority to make a decision. Instead, I have been left waiting for updates that never seem to arrive, while the responsibility is passed around internally.
The irony is that the most difficult part of this situation isn’t determining whether the money should be refunded. King Kong has already acknowledged that the charge was made in error. There is no dispute about that. The only issue is why it has taken so much effort and so many emails to have my own money returned.
This experience has been exhausting and incredibly frustrating. No customer should have to repeatedly follow up, chase responses and ask for updates after a company has admitted that it made a billing mistake. The lack of urgency, communication and accountability has been deeply disappointing.
I genuinely hope King Kong resolves this quickly, and if they do, I will happily update this review to reflect the outcome. However, based on my experience so far, I cannot recommend a company that acknowledges its own billing error yet leaves a customer wondering when—or if—their money will be returned.
This entire experience has left a very bitter taste in my mouth.
Had a very pleasant call and gave me the direction I needed to head in…. can’t wait to work with you in the near future.
The onboarding experience at KingKong has been an informative pleasure. Georgie really knows her stuff & has been absolutely fantastic to deal with.
Absolutely love working with this team! Their ads and marketing have really helped our dog training business with more Melbourne clients coming through. They’re always just a call away, easy to reach, and super helpful whenever we need anything. You can tell they genuinely care about getting results for your business. We’ve noticed a big difference since working with them and would happily recommend them to other businesses looking to grow🐾👏 Thanks again for all your hard work! – Country Pine Kennels Dog Training
Ramey is incredibly knowledgeable. After a quick 30 minute call he has already helped me transform the way I think about running my business. These guys know their stuff! I would recommend them to anyone who is serious about working with the best of the best.
I did not have time to try their software and asked for a refund or extension as they had said they had a money back guarantee but they did not want to accommodate. I think there was terms to their refund policy but I didn’t catch that part. I wasn’t happy with the value I got or the customer service.
We employed King Kong to handle our SEO. Their prices are extremely high compared to other companies however, we’d used multiple other companies before with minimal results so we decided to bite the bullet – they delivered great results and the we’re starting to see a good ROI on it. If you can afford it, I’d recommend using King Kong. Thanks team for your hard work!
Leo with KingKong did a fantastic job talking through the process and the offerings of the company. I have recently started a junk removal/dumpster rental company and I was looking for some guidance on roadmapping and scaling my business through the help of KingKong- I think they will be a great fit, and extremely valuable asset to the growth of my company down the line.
Keep taking my money even though I have not been able to access any services. Please cancel my kong ai subscription and refund me my money for services not rendered. DO NOT USE THIS COMPANY.
I had my first strategy session today with Andrew and I really enjoyed the conversation. Looking forward to working with King Kong more in the future.
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